We started with the basics like “What is Social Media” and expanded to “How to develop your campaign” and finished up with “How to talk to your audience” and tools for measurement of your campaign.

Rather than keep it all to ourselves (and the rest of the conference attendees), we thought we’d share it with you…after all, it’s the social thing to do! So here’s our presentation: “Build a larger audience with social media in the mix”

The session was well received at the conference, but we’d like to hear from you. Leave us any questions you have about social media or the presentation in the comments section.

Identity: Bold and Playful

How do you create a new brand when the old brand is based on a childhood toy that the client loves?

To keep a personal approach (while creating a bold and recognizable identity), we created a silhouette of the iconic sewing machine toy and added a knitting needle to the baseline to promote her two areas of expertise. The rounded font is easy to read and playful, too.

Caro even liked out alts and went with the circle version for her store and (possible) future product logos.

Website Design: Fun and Informative

To reveal her new identity, Caro also wanted a website re-design. Originally, she just has a simple TypePad powered template that featured little customization. The new site was to be a CMS website where she could post thoughts, tutorials, showcase her products and interact with friends and clients. Our overall goal with the design was showcase a wide range of content on the home page without overwhelming a visitor.

To enable a more robust set of features, the new site is built in WordPress. (See our previous post about why we love WP.) We approached the design by utilizing a ‘magazine-style’ template called Arthemia.

This magazine style layout displays a main article with thumbnails for latest news, a small side bar with the latest product info, blurbs of the latest posts, category browsing, ad space, Social Media integration with Twitter and a widget-ready area for RSS feeds. The main Splityarn site linkes to her store, RSS feeds, info about Splityarn, and her full photo gallery from Flickr. (She’s an avid photographer.)

Store Design: Powered by Big Cartel

Splityarn uses BigCartel to power online shoping. This is our first time using BigCartel and we love it – you can create you own store, upload product photos and text, set discount codes, add sale and clearance items, manage inventory and you can customize one of their templates or design your own using their API. They help integrate with Paypal to process your order payments too.

Thanks, Caro. We can’t wait to watch your brand gain even more momentum.

Public perception might not matter to a super established brand like IBM – wait, no, they really want people to like their products and services too.

Mid-sized companies, they need it.
Same with the SMBs.

So how can you improve perception? How can you show yourself as a company that cares, a business that has a human side that makes prospects and competitors say out loud “you know what, I really like them.”

Try social media.

It can be tricky – there are a lot of rules to it. Your presence has to be fun and upfront, caring, compassionate and you’ll need to contribute to your community. Your product or service must be up-to-par and able to withstand criticism (sounds like a general rule to me).

But the end results far outweigh the budget – social media is cheap and should be apart of your marketing plan. Especially if you’d like to find brand advocates who tell their friends why they enjoy what you bring to the table.

It’s almost like FREE advertising.

Here are some additional tips:

• Track your campaigns. All major blogging software can provide results on FREE Google Analytics pages. Plus sites like LinkedIN, Facebook, YouTube and Twitter also have tracking or search available. You can even create links that people can share with others, and you can track the usage.

• Let people comment and talk about you. Think about cultivating, not controlling. Encourage discussions on this two-way street.

• Watch the goodwill spread. It will take some time – you won’t see immediate gains. But like any part of a campaign, it needs to blossom to help build your name and your brand.

Here’s one example using something we love, the bicycle. The companies involved are MASH, an innovative cycling products company, and Mellow Johnny’s, a bike shop in Austin owned by Lance Armstrong.

Yeah, that Lance.

We’re not sure who started this conversation, but somehow these two places got together and before you know it Lance is riding a fixed-geared bike all over the city of Austin with guys from MASH. The only real sign about the shop is his hat, but it’s in there.

And once the video was up, it spread like gangbusters. Blogs. Forums. Twitter. 25,000 people saw it on YouTube. Eventually people all ended up at MASH and probably said, “what is this company?”

Now they know. And they think it’s once cool place, that’s for sure. Who knows, they probably even bought an innovative new product or signed up for email alerts.